Last updated: 29 September 2026
This Refund Policy applies to your MemberBot subscription with Edgar Obare (Kenya) and forms part of our Terms of Service.
New workspaces include a 3-day free trial with no payment needed. When it ends the workspace is locked, and its bot paused, until a plan is paid for. A paid plan activates as soon as the payment clears; the cancellation window below still applies.
You can cancel any charge within 14 days of the date it was billed for a full refund, no reason needed — send us a message with your account email and your workspace name, or cancel from your billing settings and tell us you'd like that period refunded. This applies to your first payment and to any later renewal charge alike. The one exception is cryptocurrency: those payments are irreversible on-chain once confirmed, so we cannot return crypto funds even within the 14 days — see below.
Subscriptions are billed in advance. Outside the 14-day window above, we do not offer refunds. Once a billing period's 14-day window has passed, the fee for that period is non-refundable — including for partial periods, unused time, workspaces you stop using, and plan downgrades.
You can cancel at any time from your billing settings. Your plan stays active until the end of the current billing period, and you won't be charged again after that — cancelling does not, by itself, refund a period you are already more than 14 days into.
If you believe you were charged in error — for example a duplicate charge, or a charge after a cancellation took effect — send us a message within 14 days, with your account email, your workspace name and the charge in question. Correcting a billing error is not a refund of a validly charged fee — see the 14-day window above for that.
You pay your subscription directly to us, and which rail applies to you is shown on your Billing page:
Nothing in this policy affects any rights you have under applicable consumer law that cannot be excluded by agreement.
Refunds to your members for their subscriptions are handled by you through your own connected payment provider — MemberBot is not the merchant for those payments.